Question 1

How do I set up HiEasy alarm push notifications?

Accepted Answer

On the homepage, tap the notification icon on the device card, enable notifications, allow system notification permissions for HiEasy, and make sure human or motion detection alarms are turned on.

Question 2

Why is there no cloud recording data for today in HiEasy?

Accepted Answer

Update the device firmware from the settings menu, wait a few minutes, and check whether you are using continuous or event recording. Ensure alarm detection is enabled so events can be recorded to the cloud.

Question 3

What should I do if my HiEasy WiFi camera is offline?

Accepted Answer

Check for power or network outages, reconnect the power to see if the camera rotates, and if it does not, contact support. If it rotates normally, reset the camera and add it to the network again.

Question 4

How do I fix HiEasy TF card playback problems?

Accepted Answer

Update the firmware, reseat the TF card if you see a no card prompt, and check Recording and Storage settings to confirm whether you use alarm-triggered or continuous recording.

Question 5

Why can’t I add a HiEasy camera to WiFi?

Accepted Answer

Verify the WiFi password, make sure the camera supports 2.4 GHz instead of 5 GHz WiFi, check for router blacklists or restrictions, and contact support if the device does not power on or rotate normally.

HiEasy FAQ

HiEasy alarm function

HiEasy cloud video recording

HiEasy monitoring anomalies

HiEasy TF card recording

Add HiEasy camera